Assistant Store Manager - Burrard St. Vancouver
Peak Performance is growing in Canada, opening our flagship store in North America in the heart of the Downtown Vancouver. Let's play.
Established in 1986 in the Swedish mountains, our love for skiing in untouched terrain and embarking on adventures in the wild run deep. Our purpose is simple: to bring this freeride spirit to the world. With our products, we aim to make adventures possible 365 days a year.
We are driven by passion, togetherhood, responsibility and winning spirit. We know that an inspiring spread of unique abilities and personalities contribute to our dynamic culture and our success. Now, we are looking for a new talent to join our team.
We are seeking a motivated and inspiring Assistant Store Manager to support the Store Manager in managing the store operations, staff, and customer experience to achieve sales goals and maintain a high level of customer satisfaction. Decisions related to managing store operations, staff, and customer service are within the scope of the Assistant Store Manager's core mandate.
Peak Performance is on an exciting journey expanding on the North American market, and you will play a crucial role in curating exceptional customer experiences and contributing to the energy in the store. Join us as we open this brand new store on Burrard Street!
Your role will include:
- Customer Service - promote, monitor, and follow up with the team on quality service through training and by acting as a positive role model when on the shop floor
- Supervise and lead store staff, including scheduling, training, development and coaching.
- Ensure the store is operating efficiently and meeting sales goals.
- Manage inventory levels, including ordering and receiving merchandise, and conducting regular stock checks.
- Resolve customer complaints and issues in a professional and timely manner.
- Maintain store cleanliness and organization, including managing visual merchandising displays.
What we're looking for:
- Maintains a high level of customer service, ensuring that every customer has a positive experience at the store.
- Has a strong understanding of the store's inventory and is able to manage it effectively, ensuring that the store has the right products in stock at the right time.
- Has a good understanding of the store's financial performance and is able to identify opportunities to improve profitability.
- Is able to communicate effectively with the Store Manager, store staff, and customers, building positive relationships and promoting collaboration.
- Has a good understanding of the company's policies and procedures and ensures that the store operates in compliance with those policies and procedures.
- Has the ability to coach and develop retail leads and sales assistants.
What we offer:
- Salary Range $55,000 - $68,000 per annum. Pay is determined by factors such as job-related skills, relevant experience, education and/or training.
- 3 weeks paid vacation, plus 3 paid floating days.
- Opportunity for growth and advancement within the company.
- A supportive and collaborative team environment.
- Ongoing training and development opportunities.
- Competitive hourly wage commensurate with experience.
- Flexible scheduling options.
- Clothing allowance and employee discount on all Amer Sports brands.
- Department
- Retail
- Locations
- Peak Performance Vancouver Burrard Retail Store
Peak Performance Vancouver Burrard Retail Store
About Peak Performance
Back in 1986, two very passionate skiers, one of them a world-class mogul skier with several World Cup wins, were sitting next to each other in a chairlift heading up a mountain. About to test and write about a new skiwear line, they started to talk about why no one was making skiwear that they wanted to wear. Garments that combined excellent functionality with simple, attractive design. Also, they wondered if there was any way that they could stay longer and more often in the ski resort they both loved - the little mountain village Åre, in northern Sweden.
It turned out that the answer to both questions was Peak Performance. Initially, their ambitions didn’t extend much beyond making some clothes for themselves and their friends, in sufficient quantities to make a living from it. The business was shaped by what was important to them. Finding the right design and technical solution was paramount.
And the strategy worked. In the late 1980’s, people were tired of extravagance and superficiality. Everybody was looking for the real thing that comes with genuine quality. Ski jackets with leather details and flannel shirts were suddenly the answer, rather than neon and looking like a fully decorated Christmas tree. Orders generated by the first mail order catalog overwhelmed the little post office in town. So much so that they had to take on more staff just to keep up.
During the early years, most things took longer to do than they should have. After all, Peak Performance was a company founded by skiers – people who more than anything else wanted to ski some winter. Anyone who managed to find our little office in Åre was often confronted with a sign on the front door that read: Gone skiing.