Senior E-com Operations Specialist
Established in 1986 in the Swedish mountains, our love for skiing in untouched terrain and embarking on adventures in the wild run deep. Our purpose is simple: to bring this freeride spirit to the world. With our products, we aim to make adventures possible 365 days a year.
We are driven by passion, togetherhood, responsibility and winning spirit. We know that an inspiring spread of unique abilities and personalities contribute to our dynamic culture and our success. Now, we are looking for a new talent to join our team.
Are you passionate about optimizing Ecommerce order processes and turning data into actionable insights? We are looking for a proactive and detail-oriented Senior E-com Operations Specialist to join our engaged team. In this role, you will play a key part in ensuring seamless daily operations, managing order flows, and driving continuous improvements across our operations. With a global scope and a strong focus on efficiency, you’ll help shape the way we plan, operate, and deliver value across our entire product lifecycle.
You will be working in a dynamic and global organization, where team work and passion are key factors for our success. The position is fixed term (1 year) and based at Peak Performance HQ in Stockholm, where you will be part of our CS & Operations team and report to the Consumer Service and E-com Operations Manager.
Key Responsibilities:
- Oversee end-to-end order processing using SAP and OMS, ensuring accuracy and timely fulfilment
- Improve, support and analysing of Omni channel feature ShipFromStore, Order-in-Store and C&C together
- Support the Consumer Service team in daily operations and request around the order flow
- Optimize and ensure NAM operational E-com workflow like payments, deliveries, Omnichannel and CS
- Monitor and troubleshoot order flow issues across systems and platforms
- Collaborate with logistics and warehouse teams to ensure smooth fulfilment operations
- Drive and support the implementation of payment solutions
- Ensure secure, compliant, and optimized payment flows across all e-commerce channels
- Identify and implement improvements in backend operations and system integrations
- Work closely with IT and platform teams to ensure data consistency and system performance
Job Requirements:
- 4-6 years of experience in e-commerce operations/Consumer Service or a related field (minimum 3–5 years required)
- Proficient in relevant tools and platforms (e.g., SAP, Shop Systems, OMS, Return Software, POS, Consumer Service Software, Payment Providers)
- Deep understanding of e-commerce fulfilment, logistics, and payment ecosystems as well cross boarder order handling experience in EMEA and NAM
- Strong analytical and problem-solving skill
- Experience in Customer Service, Retail Operations and Retail back office is a plus
- Previous experience in SAP stock management, Excel, and Power BI is preferred
- Previous experience working with freight carrier like DHL, UPS, Postnord is a plus
- High level of English. Other languages are a plus.
What we offer:
We offer you an inspiring work environment where our values of Passion, Togetherhood, Responsibility and Winning Spirit are at the core of everything we do, promoting creativity, teamwork, accountability, and progress. You get the opportunity to work with a great team that shares your passion for sports and outdoor life. We are on a growth journey, finding our line and building our future success. That provides interesting challenges and possibilities in all roles for the person who is curious and likes to get things done. We’re small enough for you to play a key role regardless of your position, but big enough to have a global presence. At Peak Performance, you get the best of both worlds.
To live our brand, we also offer:
- Workout classes and yoga classes in our Training Box at HQ
- Sports Hour – 1 hour training on Fridays (activity of your own choice)
- Mountain house & Apartment in Åre. Available for rent and team activities.
- Health care allowance – 3000 SEK per year
- Pension advisory via Linder & Partners
- Skandia Health Insurance
If our values inspire you and you share our passion for outdoor sports and products that combines style and performance, we want you to join our winning team. Apply now and unlock your freeride spirit!
- Department
- E-commerce
- Locations
- Peak Performance HQ
Peak Performance HQ
About Peak Performance
Back in 1986, two very passionate skiers, one of them a world-class mogul skier with several World Cup wins, were sitting next to each other in a chairlift heading up a mountain. About to test and write about a new skiwear line, they started to talk about why no one was making skiwear that they wanted to wear. Garments that combined excellent functionality with simple, attractive design. Also, they wondered if there was any way that they could stay longer and more often in the ski resort they both loved - the little mountain village Åre, in northern Sweden.
It turned out that the answer to both questions was Peak Performance. Initially, their ambitions didn’t extend much beyond making some clothes for themselves and their friends, in sufficient quantities to make a living from it. The business was shaped by what was important to them. Finding the right design and technical solution was paramount.
And the strategy worked. In the late 1980’s, people were tired of extravagance and superficiality. Everybody was looking for the real thing that comes with genuine quality. Ski jackets with leather details and flannel shirts were suddenly the answer, rather than neon and looking like a fully decorated Christmas tree. Orders generated by the first mail order catalog overwhelmed the little post office in town. So much so that they had to take on more staff just to keep up.
During the early years, most things took longer to do than they should have. After all, Peak Performance was a company founded by skiers – people who more than anything else wanted to ski some winter. Anyone who managed to find our little office in Åre was often confronted with a sign on the front door that read: Gone skiing.